Privacy policy

Summary

  • Data controller: TR Digital Ventures LLC, operating Focus Decor
  • What we collect: contact details, order and payment information, device and usage information
  • Why we collect it: to process your orders, provide customer service, prevent fraud and, with your choice, for marketing
  • We do not sell your personal information for money
  • Your rights: access, correction, deletion, portability and opting out of targeted advertising
  • Privacy questions: email info@focus-decor.com

Introduction

Focus Decor (focus-decor.com) is operated by TR Digital Ventures LLC. This Privacy Policy explains how we collect, use and share your personal information when you visit our website, place an order or contact us. By using our website, you acknowledge that you have read this Privacy Policy.

Personal Information We Collect

  • Contact details, such as your name, shipping address, billing address and email address
  • Order information, such as the products you purchase, return or exchange
  • Payment information, such as your payment method and payment confirmation. Card details are processed securely by our payment providers and are never stored by us.
  • Account information, such as your login details and preferences, if you create an account
  • Communications, such as the messages you send to our customer service team
  • Device and usage information, such as your IP address, browser type and how you navigate our website

How We Collect Your Information

  • Directly from you, when you place an order, create an account, sign up for emails or contact us
  • Automatically, through cookies and similar technologies when you use our website
  • From service providers that help us run our store, such as payment and shipping partners

How We Use Your Information

  • To process and ship your orders, and to handle returns, exchanges and refunds
  • To provide customer service and answer your questions
  • To detect and prevent fraud and keep our website secure
  • To improve our website, products and shopping experience
  • To send you marketing emails if you have signed up, which you can unsubscribe from at any time
  • To show you relevant advertisements on other websites and platforms
  • To comply with legal obligations

Cookies

We use cookies to keep our website working properly, to remember your cart and preferences, and to understand how visitors use our website. Some cookies are used for advertising. You can manage cookies through the cookie banner on our website and through your browser settings.

We work with the following third parties that may place cookies or similar technologies on our website:

  • Google (Google Analytics and Google Ads), to measure website traffic and show relevant ads. See Google's privacy policy at policies.google.com/privacy.
  • Meta (Facebook and Instagram Pixel), to measure the results of our ads and show relevant ads on Facebook and Instagram. See Meta's privacy policy at facebook.com/privacy/policy.
  • Shopify, to run our store and process your cart and checkout.

How We Share Your Information

We only share your personal information where needed to run our store, including with:

  • Shopify, which hosts our online store
  • Payment providers, which process your payments securely
  • Shipping and fulfillment partners, which deliver your orders
  • Advertising and analytics partners, such as Google and Meta, which help us measure and improve our marketing
  • Authorities, where we are required to by law

We do not sell your personal information for money. Some sharing for targeted advertising may be considered a “sale” or “sharing” under certain US state privacy laws. You can opt out of this at any time through the Your Privacy Choices page in the footer of our website or by emailing us. We also honor the Global Privacy Control signal sent by your browser.

Your Privacy Rights

Depending on the state you live in, including California, Virginia, Colorado, Connecticut and other states with privacy laws, you may have the right to:

  • Know and access the personal information we hold about you
  • Correct inaccurate personal information
  • Delete your personal information
  • Receive a copy of your personal information in a portable format
  • Opt out of the sale or sharing of your personal information and of targeted advertising
  • Not be treated differently for exercising your rights

To use any of these rights, please email us at info@focus-decor.com. We may need to verify your identity before handling your request. You may also let an authorized agent make a request for you, with proof that you have given them permission. If we decline your request, you may appeal our decision by replying to our email.

Data Retention

We keep your personal information only as long as needed to provide our services, handle your orders and returns, meet our legal and accounting obligations and resolve disputes.

Data Security

We take reasonable technical and organizational measures to protect your personal information. All payments are processed over a secure, encrypted connection. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

Children’s Privacy

Our website is not intended for children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please email us and we will delete it.

International Transfers

Some of our service providers may process your information outside the United States. When this happens, we make sure appropriate safeguards are in place to protect your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Contact

For any questions about this Privacy Policy or your personal information, please contact us: