Frequently asked questions

We ship to addresses within the United States. Orders are processed within 1–2 business days (Monday to Friday), and delivery takes 3–7 business days (Monday to Friday), so your order should arrive within 4–9 business days.

Shipping is free on all orders, including tracking.

As soon as your order has shipped, you will receive an email with your tracking number, so you can follow your package until it arrives at your door.

Yes, as long as your order has not been shipped yet. Email us at info@focus-decor.com with your order number and the correct address as soon as possible.

Yes, you can cancel or change your order free of charge until it has been shipped. Email us at info@focus-decor.com with your order number as soon as possible.

Yes. Right after you place your order, you will receive an order confirmation by email. Can't find it? Please check your spam or promotions folder.

You can return your item within 30 days from the date of delivery. Items must be unused, in the same condition as you received them and in their original packaging, with all parts and accessories included.

Email us at info@focus-decor.com with your order number and the items you would like to return. We will reply with the return address and clear instructions. Please contact us before sending anything back.

For change-of-mind returns, return shipping is paid by you. If your item arrived damaged, is defective or is not what you ordered, we cover all return shipping costs.

Your refund is issued within 7 days after we receive your return, to your original payment method.

Yes, exchanges are accepted within 30 days from the date of delivery. Email us with your order number and the item you would like instead. We ship the replacement item to you free of charge.

We pack every order with care, but if something does arrive damaged, please email us at info@focus-decor.com within 48 hours of delivery with your order number and photos of the item and the packaging. We will send you a free replacement or a full refund.

We accept Shop Pay, Apple Pay, Google Pay, Visa, Mastercard, Discover, Diners Club, JCB, UnionPay and Elo.

Yes. All payments are processed through a secure, encrypted connection, and your full card details are never stored by us.

All prices are shown and charged in US dollars (USD).

We do our best to show every product as accurately as possible, including colors, materials and dimensions. Because screens differ, colors may look slightly different in person. Always check the dimensions in the product description to make sure a piece fits your space.

Of course. Email us a little about your room, your style and what you are looking for, and we are happy to help you find a lamp, cushion, clock or accent that suits your space.

Follow the care instructions in the product description or included with your item. Lamps and other electrical products should always be used according to the instructions provided.